Alchemy Lab — Support
Brew potions, defend the wall.
Need help, found a bug, or have a question or suggestion? We'd love to hear from you. The fastest way to reach us is by email — we usually reply within a few business days.
To help us respond faster, please include your device model, OS version, and a short description of the issue (a screenshot helps too).
Frequently asked questions
How is my progress saved?
Your game progress (campaign level, inventory, alchemist upgrades, settings) is stored locally on your device. There is no account and nothing is uploaded to our servers, so deleting the app also deletes your progress.
I bought crystals but didn't receive them
Purchases are processed by Google Play or the App Store. First, reopen the game with a working internet connection — a pending purchase is usually granted on the next launch. If the crystals still don't appear, email us with the store receipt (order number) and we'll help. Refunds and billing history are handled by the store you bought from.
How do I manage ads and my advertising ID?
The game shows ads via Google AdMob. You can reset or limit your advertising ID in your device settings — iOS: Settings → Privacy & Security → Tracking; Android: Settings → Privacy → Ads. You can also manage Google ad personalisation at adssettings.google.com.
Data & privacy
See our Privacy Policy for what data is collected and how it's used. For any data-related request, email us at the address above.